Is your company turning to you to assess the effectiveness of a new Customer Experience strategy? Or, maybe you’ve been at it for a while, and your Voice of Customer program has lost its pep.
This eBook is a culmination of decades of experience working with CX measurement programs at all stages. No matter where you are in the journey, this eBook will help you get to the next level.
Fredrik Törn, Head of Insight, Analytics and Intelligence & Head of CRM, Coop Sverige AB