Empower Employees, Win Customers

Win in the Age of the Customer with Empowered Employees


Download "Empower Employees, Win Customers" eBook today

Learn how measurement and analytics can lead a winning customer strategy by empowering employees with the information that matters most to meeting customer needs. Enjoy the following sections: 

- Introduction from Jan Carlzon, former SAS CEO and visionary customer-centric management author

- Exclusive perspective from Forrester CX analysts about CX competencies in the "Age of the Customer"

- How to scope your CX measurement program to drive change in the business

- Practical tips to prioritize the CX actions that drive satisfaction and growth

- How to bring a CX strategy to life by empowering employees to meet customers needs.